Return Policy
Online Store Returns:
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns not accepted on the following items: Custom Built Completes, Gripped Skateboard Decks, Helmets, Hats, Socks, or Any item with visible wear or creases. If for some reason there is a manufacturers defect, we will take the extra step to contact manufacturer for the best method of replacement or return.
Prebuilt completes are subject to a 25% restocking fee.
To start a return, you can contact us at info@laskate.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@laskate.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Rollerskates Policy
First step - To start a return, reach out to us at info@laskate.com within 30 days of receiving your products.
After receiving your email we will assess the nature of the return and see if you are eligible for a free return label to ship the product back to us at the shop.
Some products are ineligible for returns, but for the most part we accept returns one of the following conditions: Manufacturing defects, Workmanship defects, fulfillment mistakes of incorrect products.
If you have chosen the incorrect sizing, or wish to change your mind, we ask that you please verify your return with us at info@laskate.com. A free return label is not guaranteed in this instance. Returns must be brand new, unworn, in perfect factory condition within 15 days of receiving the product.
Once returns are received and examined, we will issue a refund to payment method made online. All returns will be inspected and will not be accepted if worn or damaged.
Main point here – please communicate with us, and be honest. We are the good guys here, and we want to you to stay skating, and live your best life!
In-store Return Policy
We have a 15 day return window to be eligible for an in-store return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Returns not accepted on the following items: Custom Built Completes, Gripped Skateboard Decks, Helmets, Hats, Socks, or Any item with visible wear or creases. If for some reason there is a manufacturers defect, we will take the extra step to contact manufacturer for the best method of replacement or return.
Prebuilt completes, and all Roller Skates are subject to a 25% restocking fee for a return.
When purchased with credit card, the return will be processed on the same card. Please provide credit card and photo id to match.
If you have any questions regarding this policy - please reach out to us at info@laskate.com
If you are purchasing for the entertainment industry, please choose items carefully, as we have a strict policy on returns. We do not offer entertainment industry purchase & return agreements, or short term rentals on new items. If you are looking for used items or other items for an entertainment industry need - please reach out to us at info@laskate.com We are a family run business and appreciate your understanding the need for our policies.